Our costumers' satisfactions is are number one priority.

We accepts cancellations within 24 hour, as long as your order has not already shipped. Please contact us with your order number to start the cancellation process.

Due to the nature of our product, each batch will vary slightly in color and size. We are unable to accepts returns or exchanges. However, please contact us with your order number if you are not satisfied with our product, we'd love the opportunity to make it right and give you the best customer service as possible.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery typically requires approximately 7 business days. If your order hasn't arrived within two weeks, please reach out to us, and we will investigate further.

Orders are processed within 3-5 business days (Monday through Friday, excluding holidays), and you'll receive tracking information via email once your order has been shipped. As part of our policy, we prioritize ensuring that your order is carefully packaged and promptly shipped. To guarantee timely and error-free delivery, we are unable to combine or modify orders once they have been placed.

Additionally, we provide free US first-class shipping on orders totaling $75 or more.

U.S. Standard (First Class):

• $5.95 flat rate
• Estimated 2-7 shipping days (after 3-5 business day processing)

U.S. Priority Mail:

• $8.95 flat rate
• Estimated 1-3 shipping days (after 3-5 business day processing)
• Includes insurance in case your package is lost or damaged

U.S. Priority Mail + Signature:

• $11.95 flat rate
• Estimated 1-3 days (after 3-5 business day processing)
• Includes insurance in case your package is lost or damaged
• Signature required for package to be delivered

International:

• USPS International:
• $29.95 flat rate
• Estimated 1-3 weeks (after 3-5 business day processing)
• Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's policies.

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Cleansing Essentials bears no responsibility for shipping delays, damage, or loss. We advise opting for a priority mail upgrade at checkout to safeguard your items in the event of an unfortunate circumstance.

If a package is returned to us due to an incorrect address provided at checkout, we will reach out to you for an alternative address and additional shipping fees.

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Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!